Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Pure Aromatherapy Shop Ltd ’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to Pure Aromatherapy Shop Ltd. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Pure Aromatherapy Shop Ltd as they are used to protect your rights as a valued customer and our rights as a business.

We have tried to cover all of the common questions within this subject, so before you email us please read the information below. Please be sure to read all of the entries relating to your enquiry.

If you cannot find the answer to your query in the list below, Contact Us for further help.

Changes to the Terms of Service and the Website

Pure Aromatherapy Shop Ltd is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Pure Aromatherapy Shop Ltd by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Pure Aromatherapy Shop Ltd in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

Pure Aromatherapy Shop Ltd takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on Pure Aromatherapy Shop Ltd are shown in Pound Sterling and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products if a product is not a digital download only. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

Pure Aromatherapy Shop Ltd currently offers one way to pay for your order, PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Pure Aromatherapy Shop Ltd is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Pure Aromatherapy Shop Ltd will be delivered to one address in mainland UK or the Isle of Man. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.

Pure Aromatherapy Shop Ltd does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Returns policy

Pure Aromatherapy Shop Ltd wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.

Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined upon receipt in accordance with our policy.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Returning a product

Should you wish to exchange or return an item, you must first email us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

To return an item, please enclose your Returns Number and a brief note outlining the reason for the return, wrap the package securely and post it to us. You will need to include your packing slip if the return is due to an error on our part.

You will need to ensure that your return goods are packaged safely, since we are unable to offer refunds on returns that have been damaged in any way during transit. We cannot accept liability for packages lost or damaged during transit, therefore you are advised to send your package by recorded delivery, registered post or courier. Proof of postage is not proof of delivery.

Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:

Returns Department:
Pure Aromatherapy Shop Ltd
The Lodge
Hatch Beauchamp
Somerset TA3 6SG
United Kingdom

Refunds

We will notify you via e-mail of your refund once we’ve safely received, checked and processed the returned item(s) according to our policy, above. If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund.

You will be notified of this cost when we issue you with your Returns Authorisation Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s).

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

For more information, please see our Privacy Policy on this website.

Intellectual ownership

All the content on Pure Aromatherapy Shop Ltd website (illustrations, texts, names, brand names, images and videos) is the property of Pure Aromatherapy Shop Ltd. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Pure Aromatherapy Shop Ltd. All information, content and files is protected by International law concerning intellectual ownership and copyright. Pure Aromatherapy Shop Ltd cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Pure Aromatherapy Shop Ltd will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Pure Aromatherapy Shop Ltd to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Pure Aromatherapy Shop Ltd, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any testimonials on the Website by Pure Aromatherapy Shop Ltd customers are true and the original source can be presented on request, however they may be moderated by Pure Aromatherapy Shop Ltd for any obvious spelling mistakes or other personal information included that should not be public. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Pure Aromatherapy Shop Ltd reserves the right to refuse or modify it.